Incidents and maintenance reported on status page for ModelML https://status.modelml.com/ https://d1lppblt9t2x15.cloudfront.net/logos/541ce98be35edba7b549fc126d075a1d.png https://status.modelml.com/ en https://status.modelml.com/incident/975578 Thu, 16 Jul 2026 11:25:00 -0000 https://status.modelml.com/incident/975578#a71978ef4325086db5f3f66ccd35bf1d50f1ef5f1d9fefe3095d2427c5579630 Incident We previously experienced a service interruption caused by a global Amazon Web Services (AWS) outage affecting CloudFront services, which began around 09:19 BST on July 16, 2026. This caused downstream elevated error rates in our authentication provider, which connects Model ML to our customers' identity providers (IdP). No customer data was impacted. The outage affected only access to the Model ML web application and did not compromise data security or privacy. AWS has resolved the underlying CloudFront issue as of 12:23 BST on July 16, 2026, and normal access to Model ML has been restored.